Huawei Assures Users Of After Sales Service And Security Updates

Huawei Logo from Huawei Website

Huawei’s ban is surely having a huge problem in the world and it is quite important for the users to know about the future. The ban has been taken well by the company and there is no panic as of now. However, there are a lot of things the company is trying to do but none of them are going in their favor. There were some strong statements that came out from Huawei’s main man but it did not affect one bit. The ban seems harsh and sudden but Google has done it.

This makes every Chinese company think about it and the US-China trade war is just hurting both the countries more than any other. There are certain things which need to be understood when the ban comes in and Google’s ban on Huawei has a deeper meaning to it. It is not just the US-China trade war it has to do with the Chinese company’s spying accusations.

The spying accusations are present and the company had to sign a no-spy treaty with India as it is gearing up to set up the 5G network in India.

The Indian sale impact

The Indian market is dominated by Honor in a certain region of the market. However, it is now terribly impacted as the reviewers and tech geeks who people trust have warned everyone about the ban and future updates. This has put the company in a spot it cannot come out from. There is nothing beyond that Huawei cannot use any service provided by Google. This makes it isolated in a world where everyone is either using Apple or Android phones.

To put into perspective, there are more than 85% of the smartphone users who use Android phones and the remaining use Apple and there is a very small percentage of people who still use feature phones and windows phones. This is where Huawei loses as they have to now come up with their own OS which is a task and a half.

However, people who already own Huawei and Honor devices need not worry. The reason for this is that the company has announced that there will be security patches and updates provided to the existing uses. A spokesperson from Huawei said that the security patches will be provided and the after-sale service will be there regardless of the ban and the existing customers need not worry about it.

A spokesperson from Huawei told ET, “We will continue to provide security updates and after-sales services to all existing Huawei and Honor smartphone and tablet products, covering those that have been sold and that are still in stock globally. We will continue to build a safe and sustainable software ecosystem, in order to provide the best experience for all users globally.”


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